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Accessibility Statement

It is the policy of Cigna to provide accessible services to our customers and the public, regardless of disability status. We strive to provide a more accessible digital experience and are building our website with accessibility in mind.

We have incorporated accessibility features based on principles from the Web Content Accessibility Guidelines 2.0 Levels A and AA, including:

  • Providing text equivalents for all non-text elements, when applicable
  • Avoiding use of graphics to represent text
  • Ensuring meaning is not conveyed by color alone
  • Using tables to show tabular data

Accessibility Assistance

If you are an individual with a disability who requires assistance to access Cigna’s services you can call us at 1 (800) 853-2713. Please provide the Customer Service Representative with information about the nature of the request, as well as your contact information, such as an email, address, or telephone number where you can be reached.

TTY/TDD Service (for hearing impaired callers)

Dial 711 and follow the prompts, available 24 hours a day, 365 days a year.

Comments, Suggestions, and Concerns

We are always working to ensure that our services are accessible to our customers and the public, including individuals with disabilities. If you have any comments regarding our website, suggestions regarding techniques we might employ to make your experience easier, or concerns about issues we may have missed, you can contact us at 1 (800) 853-2713. In your communication to us, please specify the nature of the accessibility issue you are raising, including the web page that may have presented an accessibility challenge.

Third-Party Websites

Cigna's website contains links to web pages hosted by third parties. Cigna does not guarantee that any third-party websites are accessible and is not responsible for the content or accuracy of such websites, including but not limited to any accessibility barriers on such websites. For more information, view our Legal Disclaimer.